Frequently Asked Questions
FAQ
It takes an average of 14-17 work days to ship once the order is placed. You should allow 5 – 6 weeks for a project that has a custom bas relief.
We use FedEx ground services and USPS for shipping when needed.
When your plaque is ready to ship, you will be notified via email by UPS Quantum Notification with tracking information, as well as Innovative Gateway when your card has been charged.
Yes, but there are numerous variables and sometimes extra charges. Call me to discuss if you have a presentation date and I will work with you. There are low cost and no-cost alternatives to meet your presentation date
Yes, from institutions and private companies, such as Government Municipalities, Hospitals, Foundations, etc.
Yes, our cast bronze plaques are genuine solid architectural sand cast bronze. Basic custom cast bronze and cast aluminum plaques are priced by overall size. Bas relief, metal photo, or photo cast images are add-ons. There is no additional charge for excess letters. Logos are no charge if supplied with clean vector art.
No, once we have discussed your project and I am clear on what and when you want your plaque, the price I quote is the price you pay. Period! No hidden charges.
All cast bronze plaques can be created in cast aluminum when budget or design dictates. Today, we enjoy complete design freedom in the fabricating of our plaques.
That depends. Professional and moral ethics prevent me from copying another vendor’s pattern designs, but I can certainly achieve your desired look without cloning.
I can work from your editable PDF or EPS files if they are of acceptable quality. There are some minimum specs that need to be met, so before sending any art, please be sure to call me so I can walk you through the process.
No, but it must meet the minimum specs for casting, including clean, editable PDF or EPS art. Call me and I will discuss it with you.
Yes, there are several ways to do this, suitable for every budget. Call me and I will explain the method and cost.
Sorry, but we are an architectural plate manufacturer. You’re looking for another industry, typically found locally under “Platers.”
Basic mounting is a “through the face” with screws and anchors or a “blind” stud mount from the back. All our plaques come complete with mounting hardware. All plaques over (120) square inches come with full-size mounting template along with instructions for mounting. We also offer bronze garden stakes for plaques that are less than (120) square inches and steel post for larger size plaques.
Any color you want. Supply me with a color swatch to match, and I will get the color for you.
Yes, we can completely refurbish an existing cast plaque to look brand new for a fraction of the original cost.
We offer a 100% Full Satisfaction Guarantee. We guarantee that you will be happy with your custom plaque and we will exhaust all efforts to make sure that you are.
If you are unhappy with your custom hand-finished plaque and we can not make you happy, return it for a full refund.
We warranty our architectural painted finishes for a period of (1) year against defects in material and or workmanship. Removal and packing are the responsibility of the client.
After (1) year we offer FREE LIFETIME REFINISHING. Removal, packing, and shipping charges are the responsibility of the client. Architectural cast bronze plaques last virtually forever.
Call me or email me with your question. I answer emails 7 days a week.